Shipping policy

At Brave Pak, we strive to deliver your orders promptly and ensure a hassle-free shopping experience across Pakistan. Please review our shipping and return terms below.

1. Order Processing & Verification

  • Order Confirmation: All Cash on Delivery (COD) orders require phone or WhatsApp verification prior to dispatch. Unconfirmed orders will be held for up to 48 hours before cancellation.

  • Processing Time: Orders are processed and dispatched within 24 to 48 hours (Monday through Saturday, excluding public holidays).

2. Shipping Rates & Estimated Delivery Times

We partner with trusted courier services (including TCS, Leopards, PostEx, Call Courier, and Trax) to ensure safe and timely delivery.

Destination Estimated Delivery Time Shipping Fee
Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad) 2 – 4 Working Days Rs. [200 / Free]
Other Cities & Remote Areas 3 – 6 Working Days Rs. [250 / Free]
Free Shipping Offer Delivered within standard timeline On orders over Rs. [3,000 / 5,000]

Note: Delivery times may occasionally be delayed during peak sale periods, public holidays, or extreme weather conditions.

3. Order Tracking

Once your package is booked with the courier, you will receive an SMS and/or email containing your Tracking ID and a direct tracking link to monitor your shipment.

4. 7-Day Return & Exchange Policy

We offer a 7-Day Return & Exchange Window starting from the date you receive your package.

Eligibility for Return / Exchange:

  • The claim must be initiated within 7 calendar days of parcel delivery.

  • Items must be unworn, unwashed, undamaged, and in their original condition with all tags and packaging intact.

  • Items purchased on clearance/final sale or intimate items are non-returnable (unless received damaged or incorrect).

Return Shipping Charges:

  • Defective, Damaged, or Wrong Item Sent: We bear 100% of the courier costs and will arrange a replacement or full refund.

  • Change of Mind / Size Exchange: The customer is responsible for sending the item back to our dispatch center at their own expense.

5. How to Initiate a Return

1.Contact Customer Support:

Reach out via WhatsApp at [+92-3XXXXXXXXX] or email [support@yourstore.com] with your Order ID, reason for return, and a photo/unboxing video of the product.

2.Approval & Dispatch:

Once approved by our team, pack the item securely in its original packaging and dispatch it via your preferred courier service to our return warehouse address provided by support.

3.Inspection & Refund/Exchange:

Upon receiving the return, our quality team will inspect the item within 2–3 business days. Once approved, your refund or replacement will be processed immediately.

6. Refund Methods

  • For Prepaid Orders (Card/Bank Transfer): Reversal to the original account within 5–7 working days.

  • For Cash on Delivery (COD) Orders: Refunds are sent via JazzCash, EasyPaisa, or direct Online Bank Transfer within 2–4 working days after item inspection.

  • Note: Original shipping fees are non-refundable unless the return is due to our error.

7. Contact Us

For any inquiries regarding shipping or returns:

  • Email: support@[yourstore].com

  • Operating Hours: Monday – Saturday | 10:00 AM – 7:00 PM (PKT)